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Airport

Innovating Airports With AI-Powered Chatbots for Better Customer Experience

Get a trained bot to handle over 100 airport-specific requests. Provide airport information, share flight statuses, recommend nearby restaurants, speed up parking reservations and more.

Deliver a faster, more convenient way to organize trips with a personalized touch. Learn a little more about your customers to increase engagement and drive loyalty.

 

Interesting Stats to Consider

 

airlines and airports are using chatbots

14%

Industry trends show that 14% of airlines and 9% of airports are using chatbots today.

AI-driven chatbot

68%

of airlines and 42% of airports have deployed an AI-driven chatbot in 2020.

plan their travel online

65%

of holiday travelers and 69% of business travelers plan their travel online.

prefer live chat

92%

About 92% of millennials prefer live chat.

 

Deploy Intelligent, Customer-Centric Chatbots

 

Consider What Bots Can Do

consider what bots can do

Automate intake an responses to triage customer service and support requests.

Offer one-to-one guidance for a simpler booking process with less steps to purchase.

Deliver actionable, simple response options to missed flight and urgent activity notifications.

Drive digital adoption to solidify long-term relationships and capture real-time opportunities.

Provide travel and booking advice backed by relevant product information.

Uncover right-time/right fit loyalty program promotions, miles redemption suggestions, and card and product offers per customer profile.

 

 

Engage, Inform and Support 24/7

 

Flight Information

Flight Information

  • General flight information
  • Flight times
  • Gate and terminal locations
  • Flight delays
  • Destinations
  • Check inter-miles points

Airport Transport

Airport Transport

  • Airport directions
  • Airport locations
  • Airport transportation costs
  • Airport transportation information
  • Directions within the airport

In-Airport Services

In-Airport Services

  • Car rental information
  • Restaurant and shop listings
  • Restaurant and duty-free shop locations and hours
  • Airport maps

Parking Assistance

Parking Assistance

  • Parking reservations
  • Parking lot locations
  • Parking rates
  • Payment invoices
  • Other parking information

Baggage Information

Baggage Information

  • Baggage dimensions
  • Restricted items
  • Extra checked baggage
  • Travelling with pets
  • Lost baggage

General Information

General Information

  • Airport opening hours
  • Security wait times
  • Recommended arrival times
  • Airport accommodation options

Special Assistance

Special Assistance

  • Travelling with unaccompanied minor
  • Requesting special assistance
  • Agent hand-off

COVID Assistance

COVID Assistance

  • Book RT-PCR tests
  • Destination-wise COVID guidelines
  • Download COVID reports
  • Book COVID hotels

 

Go Conversational

 

Go Conversational
  • Superior experience with fewer agents
  • Boost in-airport sales
  • Trained to tackle all your airport use cases
  • Enhanced airport layout and capacity planning
  • Offer personalized coupons or reimbursement
  • Manage security, immigration and boarding queues
  • Monitor secured areas
  • Capture passenger experiences
  • Personalized recommendations
  • Forecast future passenger flow based on historical data

 

Leading AI Partners for Airports

 

Get Quick Results

Get Quick Results

Answer FAQs from day 1 using our pre-trained airport model.

Support in Multiple Languages

Support in Multiple Languages

Speak your passenger’s language to answer user queries.

Never Stop Improving

Never Stop Improving

Leverage AI to get smarter over time.

Integrate your Data Sources

Integrate your Data Sources

Connect your data sources to our platform for the content needed.

Leading AI Partners

 

 

 

 

 

Get Started With Conversational AI Today

Enterprises of all sizes across the world are seeing the powerful impact of conversational AI in customer and employee service. Click below to start your conversational AI journey with us.

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