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Insurance

Develop Superior Customer Support for the Entire Insurance Cycle With Conversational AI

Upgrade your customer experience by integrating insurance chatbots into digital and voice channels to enable self-service, which seamlessly transitions to live agents at critical moments. Get started quickly with 200+ AI-powered prebuilt insurance intent models that simplify your insurance processes and deliver a personalized experience across all your customer touchpoints.

 

Interesting Stats to Consider

 

ully deployed AI solutions

80%

of large U.S insurers have fully deployed AI solutions, including chatbots – LexisNexis

spend more time solving complex problems

64%

of agents with AI chatbots are able to spend more time solving complex problems – Salesforce

resolved through self-service channels

40%

of live volume could be resolved through self-service channels – Gartner

 

Serve Customers Better With AI

 

Acquisition and Service

Acquisition and Service

  • New policy quotes
  • Coverage renewals
  • Welcome calls
  • Servicing journeys examples: reporting, filling and tracking claims, policy deductibles, proof of insurance

Retention and Loyalty

Retention and Loyalty

  • Proactive reminders
  • Regulation changes and policy implications
  • Fast response times to account servicing

Customer Experience

Customer Experience

  • Predict service or sales intents across all channels
  • Intervene in real-time to guide outcome
  • Transfer context across channels for continuous experience

Maximize Profits

Maximize Profits

  • Agent utilization and productivity
  • Data and analytics
  • Containment rates
  • Technology and digital experiences
 

Offer a Frictionless Experience to Your Customers

 

insurance experience
24/7 Customer Service

24/7 Customer Service Support

Address all kinds of customer requests 24/7 so your customers never have to wait.

Personalized Insurance Agent

Personalized Insurance Agent

Recommend the right insurance products based on the customer’s current/ past conversation history.

Claims Handling and Underwriting

Claims Handling and Underwriting

Automate claims filing by handling common customer questions and collecting basic information from callers.

Onboarding Assistance

Onboarding Assistance

Give insurers the opportunity to focus on closing new deals and launching new products and services.

High Quality, Simplified Customer Experiences

High Quality, Simplified Customer Experiences

Reduce confusion and customer churn by automatically converting complex verbiage into easily understood terms.

Live Agent Assistance

Live Agent Assistance

Quickly provide the information customers need and ensure the right set of insurance products are mapped to the customer in question.

 

Make It Easier for Customers to Engage With You

Turn everyday interactions into familiar, personalized and highly informative engagements.

  • Manage digital claims conversationally and quickly while eliminating avoidable delays and frustration.
  • Deliver personalized experiences and simplify everyday tasks.
  • Provide right-time, right-fit suggestions that make sense and offer instant support across all channels – text, email, mobile app, website, or phone.
customer engagement
 

Get Started With Conversational AI Today

Enterprises of all sizes across the world are seeing the powerful impact of conversational AI in customer and employee service. Click below to start your conversational AI journey with us.

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