Retail

Transform Shopping Experience in the Digital Age With Conversational AI

Turn your customers loyal through delightful conversations and personalized journeys. Orchestrate customer engagement journeys with a big data platform that spans AI and chatbots. We combine the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable human-like conversations on digital and voice channels.

Use it to build loyalty, increase conversions, deepen engagement and lower operational costs.

Interesting Stats to Consider

30%

Chatbots can cut operational costs by up to

50%

of Businesses plan to spend more on chatbots than on mobile apps.

64%

of internet users say 24-hour service is the best feature of chatbots.

37%

of people use a customer service bot to get a quick answer in an emergency.

Deliver Personalized Experiences for Shoppers

Customer Acquisition

Product research, comparison and recommendations
Targeting and personalization
Cart an checkout experiences
Proactive outreach to improve demand

Customer Engagement

Digital-first experiences that differentiate
Meet customers on channel of choice
Technology personality that fits the brand
Visualize complex jorneys for easy interaction

Retention and Loyalty

Shipping status
Cancellations and returns
Account management
Sentiment modeling escalates issues to an agent
Seamless cross-channel experience

Optimization an Cost Reduction

Increase self-service rates across all channels
Increase first contact resolution
Minimize contacts per order
Lower average haning time

Redefine Shopping Experience for Your Customers

24/7 Customer Service

Provide comprehensive and consistent service anytime, anywhere.

Product Notifications

Promote products i a way that is more tendy, casual and conversational.

Order Processing

Help customers easily place their orders by chatting.

Order Tracking

Help customers track their purchases in a matter of seconds.

In-Store Assistance

Drive sales in stores through right-fit offers at the point of sale.

Holiday Promotions

Deliver seasonal offers on current and upcoming holiday promotions.

Make It Easier for Customers to Do Business With You

Improve and personalize service esperiences, streamline retail operations and simplify existing workflow.

Analyze consumer behavioral patterns and enhance the shopping experience b providing personalized alerts and offers.
Integrate AI into existing systems, ensuring you can provide the best possible in-store and online assistance to customers.
Make it easier for customers to provide all their information and complete the checkout process faster.
Provide on-emand reports and execute workflows for inventory management and other essential functions.