Telecom

Adding a Human Touch to Telecommunications for the Ultimate Customer Experience

Transform your customer service experience with a modern, revolutionary and constantly learning Conversational AI chatbot. Boost customer satisfaction with self-service telecom chat and voice bots at the frontline of your support. Reduce wait times with a personalized experience that automates query resolution in the customer’s language and at a time of their choice.

End-to-End Customer Experience Automation

Customer Acquisition

Product research and comparison
Bundling offers
Order and cart checkout
Intent-driven sales or service journeys
Store location information

Retention and Loyalty

Billing questions
Shipping status
Technical support
Refunds and cancellations
Account maintenance

Optimization and Cost Reduction

Increase self-service rates across all channels
Increase first contact resolution
Minimize contacts per order
Lower average handing time with blended AI and live agent experiences

Telecommunication Intelligence with Sirius

Automate Customer Support

Provide complicated support requests by collecting information about the issue and automatically creating a ticket for the support team.

Simplify Account Management

Provide a wide range of account services through the web, mobile and social channels of your choice.

Improve IVR Interactions

Integrate with your IVR system, resulting in a more streamlined and positive customer experience.

Optimize Field Operations

Gather customer requirements to automatically find the nearest available technician to handle the request, saving 70% of a customer service agent’s time and 40% of a field technician’s time.

Personalized User Experiences

Provide personalized recommendations based on a user’s behavioral patterns and content preferences.

Increase Cross-Selling Rates

Provide customers with personalized offers on data packages, subscriptions or other related products based on past conversations.

Go Conversational

Predict customer intent and connect real time for a favorable outcome.
Increase customer retention with personalized marketing and offers.
Lower-cost by increasing customer self-service across all channels.
Easy to design, build, implement and scale.
Offer 24/7 customer support across all channels – including text, email, mobile apps, phone, websites, and more – with a high degree of accuracy and throughput.
Meet your customers where they are, on the channel of their choice.