Retail Mall

Solve Retail Challenges With a Guided Shopping Experience

Malls lack an effective way to digitally interact with their customers. It remains a one-way marketing advertisement platform rather than a communication interface.

To counter this, launch a unique location-based AI chatbot program to engage with your customers and provide faster customer service to busy shoppers.

Help your shoppers find an ATM or restroom, browse restaurants in the shopping center or answer specific questions by routing queries to mall representatives.

Interesting Stats to Consider

use messaging apps

1.4 Billion

people use messaging apps and are willing to talk to chatbots - Acquire

Shopping through chatbots

$112 Billion

Shopping through chatbots will touch $112 billion by 2023 - JUNIPER Research

shop with businesses that they can message and chat with

53%

of customers are more likely to shop with businesses that they can message and chat with - Outgrow

Go Conversational

Help navigate stores in the mall.
Recommend brands and stores for categories.
Query in-mall events.
Offer information on parking.
Provide information on valet parking.
Locate parked cars using car numbers.
Query mall attractions, entertainment options and amenities.
Offer general mall information in the form of FAQs.

Proven Results for the Future of Customer Experience

Increase Sales

Product research, comparison and recommendations
Targeting and personalization
Proactive outreach to improve demand

Improve Customer Satisfaction

Digital-first experiences that differentiate
Meet customers on channel of choice
Technology personality that fits the brand
Visualize complex journey for easy interaction

Reduce Operational Cost

Increase self-service rates across all channels
Increase first contact resolution
Lower average handing time

Best Customer Experiences are Built on Good Conversations

Make it Personal

Handle basic queries such as "product information" and "store details" anytime, anywhere.

Make Purchasing Easy

Proactively engage and offer the right assistance at the right time.

Relevant Cross-Sell and Upsell

Upsell and cross-sell customers according to their search or order history.

Build Meaningful Relationships

Speed up resolution times so customers easily can get back to shopping.

Ready to get started?
Sirius sells to those who will buy. Start your journey with Conversational AI and tap visitor intents to better guide them, in real-time, to convert.