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Travel and hospitality

Deliver Personalized, Relevant Experiences to Passengers on the Fly

From offering a seamless booking experience to real-time service requests, provide your customers with a digital assistant throughout the entire trip.

Deliver answers your customers need wherever they are, on whatever device or service. 

Whether it’s the cheapest flight or hotel, Sirius has all the answers. Our conversational platform makes discovering other related information from parking to security measures easy to find too. 
 

cognitive technology

85%

of travel, transportation and hospitality companies use cognitive technology
- Tata Consultancy Services

AI to augment primary sales processes

30%

of hospitality business uses AI to augment their primary sales processes
- Data Art

value in the travel industry

$400B%

AI has the potential to create $400B in value in the travel industry
- Mckinsey & Company


Conversational Solutions to Improve the Entire Customer Journey

 

 
Book

Book

Customer

What flights are available for next Friday?

 
support

Support

Airline

Your flight is delayed. Should I rebook you?

 
Customer Journey
discover

Discover

Airline

Take advantage of Special holiday fares!

 
upgrade

Upgrade

Airline

Would you like to upgrade to First Class?

 
Re-engage

Re-Engage

Airline

Redeem our miles before they expire!

 

Redefine Customer Experience with Virtual Assistants

 

Customer Experience

Customer Experience

  • Product research and comparison
  • Bundling offers
  • Intent-driven sales or service journeys
  • Simple account creation

Retention and Loyalty

Retention and Loyalty

  • Reservations
  • Modifications or cancellations
  • Check-in/checkout
  • Reward programs
  • Account management

Lower Costs

Lower Costs

  • Increase self-service across all channels
  • Increase first contact resolution
  • Minimize contacts per customer
  • Lower average handing time with blended AI and live agent experiences

 

Go Conversational

 

travel experience
Booking Assistance

Booking Assistance

Get comprehensive user and bot analytics, gaining a deeper understanding of your customers.

24/7 Customer Support

24/7 Customer Support

Accurately answer routine questions from customers 24/7 so they never have to wait again.

Personal Travel Assistant

Personal Travel Assistant

Provide information on topics like travel times, boarding gates and baggage collection locations.

Complaints and Claims Support

Complaints and Claims Support

Eliminate the need to wait in lengthy phone queues, increasing customer satisfaction and reducing support time.

Staff Augmentation

Staff Augmentation

Improve operational efficiency, eliminate bottlenecks and free up your hotel staff.

Create Upsell and Cross-Sell Opportunities

Create Upsell and Cross-Sell Opportunities

Build stronger relationships with customers by providing seamless engagements across all platforms.

 

Guide Travelers Throughout their Journey

Provide your customers with the ultimate travel and vacation experience while improving the efficiency and productivity of your staff.

  • Empower customers to seamlessly search, compare and book flights on their own via natural language.
  • Allow customers to check in for their flight, train, bus or boat through the channel of their choice.
  • Help customers quickly cancel and rebook their next flight or make alternative travel plans.
travel guide

Get Started With Conversational AI Today

Enterprises of all sizes across the world are seeing the powerful impact of conversational AI in customer and employee service. Click below to start your conversational AI journey with us.

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